Terms and Conditions
Welcome to RepairsUniverse.com. Please review the following terms and conditions ('Terms of Use') that govern your use and purchase of products / services (collectively, 'Use') of our Site. Your Use and Purchase of products and services on our Site constitutes your agreement to follow and be bound by these Terms of Use.
General
Please review the following terms and conditions ('Terms of Use') and our other policies that govern your visit to our Site and your use and purchase of products from our Site (collectively, 'Use'). Your Use of our Site constitutes your acceptance of, and agreement to follow and be bound by, such policies and by the Terms of Use. The Terms “you” the “user” or “customer” are deemed to have read and agreed to the following Terms and Conditions. The Terms: “We”, “Us” refers Repairs Universe, The owners of this website. If you do not agree to any of the following Terms and Conditions, you should not opt-in or purchase products or mail-in repairs services offered by Repairs Universe. Repairs Universe reserves the right, at any time, to modify, alter or update our Site, policies and these Terms of Use.
Electronic Communication
When you use any Repairs Universe product or service, or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Your Account
If you create an account on RepairsUniverse.com, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may create/use a Repairs Universe account only with involvement of a parent or guardian. Repairs Universe reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion. You may also create an account through Facebook's Facebook Connect service. (You must have an active Facebook account in order to access the Use through Facebook Connect), and you hereby represent and warrant that you have read and agreed to be bound by all applicable Facebook policies and will act in accordance with those policies, in addition to your obligations under this Agreement. If you access the Use through Facebook Connect, Repairs Universe may require that your Repairs Universe ID-Login be the same as your user name for Facebook. If you sign into Repairs Universe through Facebook Connect, you will provide your Facebook credentials to Repairs Universe, and you are consenting to have the information in that account transmitted into your Repairs Universe account, and you agree that you shall only use Facebook account owned by you, and not by any other person or entity.
Site Contents
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this site (collectively, the "Contents") are Repair Universe's intellectual property and protected by copyright, trademark trade dress and/or other intellectual property laws. The Contents are owned, controlled or licensed by Repairs Universe and its subsidiaries (collectively, "Repairs Universe."). The site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Repairs Universe. You may not download, copy, reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the site, or any related software.
Returns, Refunds and Exchanges
Only parts in new, unused condition may be returned to Repairs Universe. Make sure to inspect your parts carefully upon receipt. Please make sure you test the part by connecting it to your device before you make any installation attempt. Absolutely no refunds will be issued after 30 days of the original receipt date. Repairs Universe wants you to be happy with your purchase and is pleased to provide you with a Lifetime Warranty (for defectives) on all our repair parts (excluding consumables), provided there is no physical damage. (examples of physical damage include but are not limited to: scratches, damaged LCD, torn flex cables, super glue, adhesives etc.) A refund to the original form of payment for the current cost of the part(s) can be done if the item is within 30 days from the original receipt date. If the defective item being returned is outside of 30 days, only an exchange or store credit (gift card) will be issued at the current cost of the item.
All parts returned to Repairs Universe for a refund will be subject to a 20% restocking fee. (NO EXCEPTIONS). All Toys will be charged a 50% restocking fee (NO EXCEPTIONS). You must contact Repairs Universe, by completing the Contact Us form or via email, to obtain a return authorization (RMA). A Return Authorization number does not imply that credit or an exchange will be issued. It is only an authorization to return a part to us for evaluation. Any part returned to Repairs Universe with out the proper authorization or paperwork will either incur a restocking fee of 25%. We reserve the right to reject any return based on its condition or non-compliance with our return policy. Repairs Universe is not responsible for parts returned without an authorization form. Any part returned to Repairs Universe without the proper authorization and paperwork included will either incur an additional restocking fee or be returned to the sender at their own cost. All return requests are handled on a case-by-case basis. All shipping charges are non-refundable and we do not offer any return, refund, or exchange on the repair tools and screen protectors that we sell.
ALL shipping costs are non-refundable and we do not offer any return, refund, or exchange on the repair tools/adhesives that we sell.
Return Shipping Cost and Insurance
Shipping and insurance costs associated with returns are firmly the responsibility of the sender. Any packages sent back to Repairs Universe via Undeliverable/Return to Sender method will be charged the additional shipping cost in the amount of $4.99-$9.99 depending on the final cost incurred. As the return shipper you are responsible for making sure that the return package arrives to us safely and without damage. Repairs Universe does, however, share the shipping costs associated with a return for a replacement. The customer is responsible for the return shipping and insurance (WE DO NOT ACCEPT C.O.D.DELIVERIES), while Repairs Universe will handle the costs associated with shipping the replacement part(s). We cannot offer everyday low, competitive prices, and absorb the full cost of handling return shipments.
Order Cancellations
If you have placed an order and need to cancel it for any reason please contact us immediately by phone and email. Once an order is in shipped status it cannot be canceled. All cancellations will incur a 10% or $2.50, whichever is greater, cancellation fee. All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to apply these changes free of charge after a certain point.
Risk of Loss
All parts purchased from Repairs Universe are made pursuant to a shipment contract. This means that the risk of loss and title for such parts pass to you upon our delivery to the courier.
Warranties
Repairs Universe provides a 30 day limited exchange warranty on all parts it sells. Repairs Universe does not control the use of the parts it sells; therefore, there are no express warranties other then as stated for any particular part. We disclaim any implied warranties of merchantability or of fitness for any particular purpose. Since Repairs Universe cannot control the manner in which the parts it sells are used after their sale, we are not responsible for any consequential or incidental damages. The warranty provided does not apply to a part if damaged in any way by improper use, abuse, neglect, careless handling, or improper installation. The warranty is at Repairs Universe's sole discretion and only applies to exchanges for the same part. Part must be returned for the warranty to be applied. The warranty only applies to parts that the warranty sticker has not been removed.
Comments, Feedback and Other Submissions
We welcome your comments and feedback regarding our Site, our products and our services. We do not, however, accept confidential or proprietary information. Accordingly, all comments, feedback, ideas, suggestions, materials, information and other submissions disclosed, submitted or offered to Repairs Universe using this Site or otherwise (collectively, 'Comments') are not confidential and will become and remain Repairs Universe's property. The disclosure, submission or offer of any Comments will constitute an assignment to Repairs Universe of all worldwide rights, titles and interests and goodwill in the Comments without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libelous, abusive, obscene or otherwise unlawful material. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, any of the Contents or the Site. Unauthorized use of the Contents is expressly prohibited by law, and may result in severe civil and criminal penalties.
Price Protection
RepairsUniverse.com is updated frequently to insure that you will view the latest products and pricing available. When placing an order you are agreeing to the listed price. No price adjustments can be made after an order is placed.
Part Descriptions
Repairs Universe attempts to be as accurate as possible and continually reviews RepairsUniverse.com for any mistakes or misrepresentations. However, Repairs Universe does not warrant that all product descriptions or other content is error-free. If a part offered by Repairs Universe is not as described, your sole remedy is to return it in unused condition.
Part Availability
Part availability on RepairsUniverse.com, while very accurate, is not assured. If parts are not available by the time your order processes, we will notify you of this via e-mail. You can always verify availability by calling Customer Service at 1-866.925.2350 or by utilizing our Live Chat option via the link in the upper right-hand corner of our homepage. You will receive a shipping confirmation e-mail once your parts have shipped.
Disclaimer, Limitation of Liability and Indemnity
EXCEPT AS OTHERWISE EXPRESSLY PROVIDED, THIS SITE, ALL CONTENTS AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN 'AS IS' BASIS. REPAIRS UNIVERSE DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE REPAIRS UNIVERSE PRODUCTS AND SERVICES IS AT YOUR SOLE DISCRETION. REPAIRS UNIVERSE DOES NOT WARRANT THAT YOUR USE OF THIS SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT THIS SITE OR ITS SERVER ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS. ALTHOUGH REPAIRS UNIVERSE ENDEAVORS TO PROVIDE ACCURATE INFORMATION, IT DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE ACCURACY OR RELIABILITY OF INFORMATION ON THIS SITE. YOUR USE OF THE SITE IS AT YOUR OWN RISK. NEITHER REPAIRS UNIVERSE NOR ITS AFFILIATED OR RELATED ENTITIES OR ITS VENDORS OR CONTENT PROVIDERS SHALL BE LIABLE TO ANY PERSON OR ENTITY FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR OTHERWISE), INJURY, CLAIM, OR LIABILITY OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON OR RESULTING FROM YOUR USE OR INABILITY TO USE THIS SITE, OR ANY INFORMATION OR MATERIALS PROVIDED ON THE SITE. REPAIRS UNIVERSE IS NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER. IF YOU ARE DISSATISFIED WITH THE SITE OR ANY MATERIALS ON THE SITE, OR WITH ANY OF REPAIRS UNIVERSE'S TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS REPAIRS UNIVERSE, ITS SHAREHOLDERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, DISTRIBUTORS, VENDORS AND AFFILIATES FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, RESULTING OR ARISING OUT OF YOUR BREACH OF ANY OF THESE TERMS OF USE.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Denial of Access
These Terms of Use constitute an agreement that is effective unless and until terminated by Repairs Universe. If in Repairs Universe's sole discretion you fail to comply with any term or provision of this agreement, Repairs Universe may deny you access to the Site. In the event of denial of access by Repairs Universe, you are no longer authorized to access the Site, and the restrictions imposed upon you with respect to material copied or downloaded, and the disclaimers and limitations of liabilities set forth in these Terms of Use, shall continue in force. These Terms of Use constitute the entire agreement between you and Repairs Universe relating to the subject matter addressed herein.
Applicable Law
The law applicable to the interpretation and construction of these Terms of Use and any transaction (including purchases made on this Site), using or related to the Site, shall be the laws of the State of Nevada, USA without regard to principles of conflict of laws. You agree that all matters relating to your access to or use of the Site, including all disputes, will be governed by the laws of the United States and by the laws of the State of Nevada. All proceedings relating to the Site, these Terms of Use, or any transaction, including the sale of any products, using this Site, shall be brought only in the state or federal courts of Clark County, Las Vegas, Nevada, USA, and you and Repairs Universe do hereby consent to the jurisdiction and venue of such courts.
Site Policies, Modifications, and Severability
Please review all policies posted on RepairsUniverse.com. These policies also govern your use of the products and services offered by Repairs Universe. We reserve the right to make changes to our Site, policies, and the Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Trademark Disclaimer
RepairsUniverse.com sources high quality repair and replacement parts for certain mobile products including, but not limited to, Apple, Samsung, LG, Moto, and HTC ("Products"). The parts that RepairsUniverse.com sources are tested for functionality, quality and compatibility with the Products, but parts are not always original Products or parts. RepairsUniverse.com may sell many variations of quality grades of parts including, but not limited to: Generic, OEM, semi-OEM, refurbished, aftermarket, and others that are in new, like new, or used condition
All Products and company names are trademarks of their respective holders and RepairsUniverse.com is a third-party provider of parts and is not affiliated with the Products. E.g. iPhone, Apple, iPad, iPod, Mac are registered trademarks of Apple, Inc., Samsung and Galaxy are registered trademarks of Samsung. We use these trademarks only to the extent necessary for our customers to identify whether certain repair or replacement parts are compatible with the products owned by our customers
Your acceptance of these terms
By using this Website, you are signifying understanding of this trademark disclaimer. If you do not agree or understand this trademark disclaimer, our privacy policy, or our terms & conditions, please do not use our Website. If you continue to use the Website following the posting of changes to this policy it will be deemed your acceptance of those changes.
Contact Us
If you have any questions regarding this Agreement, you can contact us at:
Repairs Universe
6000 S Eastern Ave
Ste 6A
Las Vegas, NV 89119
customerservice@repairsuniverse.com